“Amazon is not too big to fail… In fact, I predict one day Amazon will fail. Amazon will go bankrupt. If you look at large companies, their lifespans tend to be 30-plus years, not a hundred-plus years… If we start to focus on ourselves, instead of focusing on our customers, that will be the beginning of the end… We have to try and delay that day for as long as possible.”
— Jeff Bezos
“亚马逊并非大而不倒。事实上,我预计亚马逊终有一天会失败。亚马逊会破产。你看看那些大型公司,其生命周期大都是30多年,而非100多年。倘若我们开始把注意力放到自己的身上,而非聚焦于客户,那将是末日的开始。我们必须尽力去延缓那一天的到来。”
— 杰夫.贝索斯
注:2018年11月,西雅图,贝索斯在亚马逊一次内部全员大会(all-hands meeting)上讲了上述这段话,表达了其对大公司未来的担忧,强调了始终将重心放在客户侧的重要性。
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